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1 Day FREE daycare trail for new clients!
Reservation requared. Discount cannot be applied during peak periods.

Benefits

Total Wellness: We bring together trusted service providers — clinics, groomers, boarding facilities, trainers, and home visits — to make sure your pet’s overall wellness is covered. Our role is to connect you with the right partner while also offering our own Pet Shop for daily essentials.

Prevention: Through our partners, you can access preventive services like regular checkups, grooming, training, and home visits that help your pet stay healthy and happy in the long run.

Convenience: With one platform, you can easily book home visits, clinic appointments, grooming, training, and boarding, while also shopping directly from our Pet Shop. Payments are flexible — Cash on Delivery or online payment — making it simple and stress-free.

Experience: We carefully select experienced partners — clinics, trainers, groomers, home visit providers, and boarding facilities — to ensure your pet receives high-quality care. Meanwhile, our Pet Shop is managed directly by us, with products chosen to meet trusted standards.

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FAQ

Home Visits & Clinic :

  • Appointments Cancel 24 hours before: Full refund.
  • Cancel within 24 hours: 20% fee, balance refunded or credited.
  • After service is delivered: No refund, unless a documented issue occurs.

Boarding & Grooming :

  • Cancel 24 hours before: Full refund.
  • Cancel within 24 hours: 20% fee, balance refunded or credited.
  • After service starts: No cash refund, but credit or discount may be offered if service was not delivered as agreed.

Payments can be made at the time of booking or upon receiving the service/product (Cash on Delivery).

All payment methods are available:

💵 Cash (including Cash on Delivery for both services and Pet Shop orders)

💳 Credit/Debit Cards

🌐 Online payments & transfers

For recurring services (like monthly plans or packages), payments are due at the start of each cycle.

Refunds are processed within 7–14 business days, depending on the payment method.

Store Credit may be offered as an alternative.

Returns or exchanges accepted within 48 hours if:

  • Product is unused, in original packaging, with invoice copy.
  • If the item is damaged, defective, or incorrect:
  • Full refund or free replacement within 24 hours of reporting.

Non-returnable items:

  • Opened food, supplements, medicines, or used products.
  • Refunds processed within 7–14 business days via original payment method.

Store Credit may be offered as an alternative.

If a service was not provided as expected:

  • We offer a refund, partial refund, or alternative solution.
  • Options may include discounts, credits, or re-delivery of service.

Our goal is to ensure trust, quality, and client satisfaction.

  • Our platform is a trusted intermediary connecting pet owners with providers.
  • Once the service is delivered and confirmed, responsibility rests with the service provider.
  • We are not liable for incidents, damages, or outcomes directly linked to the service.

We remain committed to transparency, dispute support, and client trust.